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    Learn How to Use Kintone
    • Start Guide
    • Common Kintone Operations
    • Apps
    • Data Searching
    • Notification settings
    • Portal
    • Spaces
    • Guest Spaces
    • People
    • Messages
    • Administration
    • Mobile Access
    • Usage Guide
    • Troubleshooting
    • User Administration
    • Security
    • Configuring Accounts
    • Problems with Logging In
    • Free Trial
    • Purchase
    • Changing Payment Method
    • Changing the Contract
    • Termination
    • Start guide
      • What is Kintone?
      • Adding users and departments
        • Inviting team members
        • Adding departments
        • Adding users
      • Getting started with creating an app
        • Creating an app
        • Registering data in an app
        • Posting comments on a record in an app
        • Changing the settings of an app
      • Getting started with creating a space
        • Creating a space for your team
        • Communicating with team members using a thread
    • Common Kintone operations
      • Logging in / Logging out
      • Adding bookmarks
      • Displaying users' information
      • File attachments
      • Mentioning users in comments
      • Personal settings
      • Kintone keyboard shortcuts
    • Apps
      • What is an app?
      • App settings screen
      • App settings items
      • Creating and managing apps
        • Creating apps
          • Various ways to create apps
          • Adding a sample app
          • Creating an app from scratch
          • Creating a new app by duplicating an existing app (Copying an app)
          • Creating apps from templates
        • Create apps by importing files
          • Creating apps from Excel files
          • What to do when an Excel file exceeds the limit of 1 MB, 1,000 rows, or 100 columns
          • Creating apps from CSV files
          • Field type criteria in creating apps from files
          • Creating apps from template files
          • If creating an app from an Excel or CSV file fails
        • Using apps
          • Changing an icon and setting the description of an app
          • Changing the color theme of an app
          • Changing an app name
          • Setting up notes for app administrators
          • Adding apps to favorites / removing apps from favorites
          • Integrating data across apps
          • Misc settings
          • Deleting an app
        • Managing app templates
          • What are app templates?
          • Settings that are not included in app templates
          • Creating a template from an app and registering the template in Kintone
          • Exporting an app template registered in Kintone to a file
          • Registering external app templates in Kintone
          • Editing/deleting an app template registered in Kintone
          • Downloading apps as templates
      • Designing App Forms
        • App Form Layout
          • Configuring Forms
          • Duplicating Fields
          • Deleting Fields
          • Adding/Deleting Tables on an App Form
        • Fields Available in Kintone
          • Label
          • Text
          • Rich text
          • Text area
          • Number
          • Calculated
          • Radio button
          • Check box
          • Multi-choice
          • Drop-down
          • Date
          • Time
          • Date and time
          • Attachment
          • Link
          • User selection
          • Department selection
          • Group selection
          • Related records
          • Lookup
          • Blank space
          • Border
          • Field group
          • Table
          • Record number
          • Created by
          • Created datetime
          • Updated by
          • Updated datetime
        • Field Settings
          • Field Entry Limits
          • Setting the Significant Digits of Numbers and the Rounding Method
          • Configuring Thumbnails for Images
        • Lookup Settings
          • What Is a Lookup?
          • Configuring a "Lookup" Field
          • Fields That Can Be Specified for "Field mappings"
          • Using Lookup
          • Clearing Lookup Settings
        • Listing Related Records
          • What is "Related Records"?
          • Configuring a "Related Records" Field
          • Field that Can Be Specified for the "Fetch criteria" Setting in Related Records
        • Setting Formulas
          • Formula Basics and Errors
            • Basics of Using Formulas
            • List of Operators and Functions
            • Usage Examples of Operators and Functions
            • Formula Errors
          • References and Data Types
            • Fields That Can/Cannot Be Referenced in Formulas
            • Data Types of Values Referenced in Formulas
            • Overview of Field Codes
            • Feature for Assisting with Function and Field Code Entry
          • Using Functions
            • IF Function: Change the Value to Display Depending on a Condition
            • AND, OR, and NOT Functions: Combine Conditions
            • SUM Function: Calculate the Total of Numeric Values
            • ROUND, ROUNDUP, and ROUNDDOWN Functions: Round Off, Round Up, and Round Down Numeric Values
            • Setting the Round Off, Round Down, or Round Up
            • DATE_FORMAT Function: Specifying the Display Format of Date and Time
            • Calculation of Date, Time, and Date and Time
            • CONTAINS Function: Determine If a Field Contains an Exact Match for a Specified Character String
            • & Operator: Concatenating Strings and Numbers
            • YEN Function: Display Calculation Results Rounded and in Japanese Yen
            • Calculating Fields in Tables
      • Charts/Tables
        • Overview of the Chart Feature
        • What is a Chart?
        • Creating Charts
          • Chart Types and Their Usage
          • Creating Charts
          • Creating Charts on the "App Settings" Screen
        • Managing Charts
          • Duplicating Charts
          • Reordering Charts
          • Configuring/Deleting Charts
          • What Are Periodic Reports?
          • Changing the First Month of the Fiscal Year
        • Examples of Chart Settings
          • Example Chart Setting: Summing up the Sales Amount for This Month
          • Example Chart Setting: Creating a Chart by Categorizing the Amount of Product Sales by Product Category and then by Product Name
          • Example Chart Setting: Creating a Pivot Table
        • Using Aggregated Data
          • Exporting Aggregated Data to a File
          • Obtaining Embed Tags for Aggregated Data
      • Setting app actions
        • Overview of app actions
        • Configuring app actions
        • Available field combinations for app actions
        • Reordering app action buttons
        • Changing the app action settings / deleting app actions
        • Creating an action to duplicate a record in the same app
      • History
        • Checking the change history of records / Restoring a previous version of a record
        • Disabling the Change History feature
      • Process management
        • Overview of process management
        • About statuses, assignees, and actions
        • Designing process management
        • Basic process management setup
        • Setting assignees
        • Setting conditions for actions
        • Setting actions usable by non-assignees
        • Example settings for request workflows
        • Examples of how to autofill approvers
        • Notes on changing process management settings
        • Using process management with other app settings
        • Using an app with process management
      • Permission Settings
        • App-Related Actions Users Can Perform
        • Configuring Permissions for Apps
        • Examples of Permissions for App Settings
        • Applying the Same Permissions to Multiple Apps
        • Changing Which App Group an App Belongs To
        • Configuring Permissions for Records
        • Configuring Permissions for Fields
        • If the Message "Applying Permission Setting Changes to Each Record" Appears
      • Categorizing records
        • Overview of categories
        • Configuring categories
        • Disabling the Category feature
      • Operating apps
        • Setting localized names
        • Setting a title field
        • Setting an app code
        • Notes on changing app codes
        • Performing functional tests on apps
        • Checking the apps referencing an app
        • Enabling and disabling App Maintenance Mode
        • Changing which space an app belongs to
      • Audit Logs and the Import/Export of Data
        • List of Data Types That Can Be Imported or Exported
        • Creating a Backup of Records
        • Exporting Records to a File
          • Notes on Exporting Records to a File
          • Exporting Data to a File
          • Canceling the Data Export Process
          • Additional Notes on Exported Files
          • Checking the Progress of File Export / Downloading Exported Files
        • Adding/Updating Records in Bulk
          • Steps to Take before Importing a File
          • Points for Adding/Updating Record Data Using a File
          • Checking the Destination App for File Import
          • Preparing a File for Adding/Updating Records
          • Preparing a File for Adding/Updating Records with Tables
          • Supported Formats for Adding/Updating Records
          • Importing Record Data from a File into an App
          • Options for handling errors during file import
          • Checking the Status of File Import
          • What to Do If Adding/Updating Records in Bulk Failed
          • Canceling the Process of Adding/Updating Records in Bulk
      • Views
        • What are Views?
        • View Settings
          • Adding Views
          • Duplicating Views
          • Changing the Default View
          • Changing the Number of Records Listed in a View
          • Modifying or Deleting Views
          • Reordering Views in the Drop-down List
        • Adjusting View Column Widths
          • Saving Column Widths of the View in App Settings
          • Procedure for Individual Users to Adjust Column Widths in a View
        • Filtering Records
          • Filtering Records to Display in a View
          • Displaying Records Which Meet Multiple Conditions
      • Webhook settings
        • Setting up webhooks
        • Restricting the use of webhooks
        • Checking webhook execution logs
        • Content of webhook notifications triggered by actions on Kintone
      • Using records
        • Adding records
        • Editing records
        • Deleting records
        • Deleting records in bulk
        • Editing/Deleting records on the "View" screen
        • Disabling inline record editing/deleting on record list views
        • Duplicate records
        • Printing records
        • Copying a record URL
      • Records comments
        • Posting comments on records
        • Liking comments
        • Enabling/Disabling comments
      • Plug-in
        • Managing plug-ins
          • Adding/deleting plug-ins (Kintone administration)
          • Setting the allowed apps for a plug-in
          • Downloading the list of plug-ins in CSV format
          • Checking the usage status of plug-ins
        • Plug-in settings
          • Adding/deleting plug-ins (App settings)
          • Enabling/Disabling plug-ins
      • JavaScript and CSS customization
        • Customizing Kintone system-wide using JavaScript and CSS
        • Customizing an app using JavaScript and CSS
      • APIs
        • Generating API tokens
      • Integrating external services with Kintone
        • Integrating Microsoft Power Automate with Kintone
        • Enabling/Disabling Slack Integration
    • Data searching
      • Searching for data
      • Searchable file formats
    • Notification settings
      • Email notification settings
        • Settings to activate email notifications
        • What is "Send REST API notifications by email"?
        • Setting email notifications
        • Email notification subject
      • Using notifications
        • Checking notifications
        • When and to whom notifications are sent
        • Differences between "To me" and "All" notifications
        • Marking read notifications as unread
        • Setting up desktop notifications
      • App notification settings
        • Overview of app notification settings
        • General notifications: Setting up notifications using actions on apps as conditions
        • Tips: Notification recipients selectable from the "Add a field for selection" drop-down menu
        • Per record notifications: Setting up notifications sent when a record meets a certain condition
        • Reminder notifications: Setting reminder notifications with date and time conditions
        • Tips: Sending notifications when a field with options is updated (Per record notifications)
    • Portal
      • Overview of Portal
      • Managing Portal
        • Configuring/customizing portal
        • Permissions Required for Actions on Portal
        • Editing the Announcement Section of Portal
        • Portal Usage Tips
      • Using Portal
        • Reordering Favorite Apps
        • Reordering Favorite Spaces
    • Guest spaces
      • Managing guests
        • Overview of the "Guest management" screen
        • Checking Guest Account License Usage
        • Checking the guest users list
        • Downloading the guest users list in CSV format
        • Login security settings applied to guest users
        • Enabling two-step verification for guest users
        • Checking "Users & system administration" for the number of guest account licenses needed
      • Managing guest spaces
        • Adding guest spaces
        • Actions users can perform in guest spaces
        • Changing guest space settings
        • Guest user management (Inviting guest users)
      • Guest actions
        • Guest action: Join the invited guest spaces
        • Actions by guest user: Linking your guest account and Kintone account
        • Guest action: Edit profile
        • Guest action: Change the email address
        • Guest action: Rejoin the space you previously left
    • Spaces
      • Using spaces
        • Creating spaces
        • What is a space?
        • Adding threads
        • Adding or deleting space members
        • What is an in-space app?
        • Creating apps in spaces
        • Restricting the creation of apps in a space to certain users
        • Deleting threads
        • Posting comments on threads
        • Following/unfollowing threads
        • Joining or leaving a space
        • Adding spaces to favorites / removing spaces from favorites
      • Customizing spaces
        • Space portal content and its customization
        • Changing space settings
        • Overview of thread actions
        • Creating thread actions
        • Attaching apps to the announcement section or threads of a space
        • What is "Related apps & spaces"?
      • Managing spaces
        • Managing spaces
        • Opening the "Thread action management" screen
        • Actions users can perform in spaces
      • Deleting and restoring spaces
        • An error message appears and I cannot restore a space
        • Deleting a space
        • Deleting spaces on the "Space management" screen
        • Restoring deleted spaces
      • Managing space templates
        • What are space templates?
        • Creating a template from a space
        • Data that is included in or excluded from space templates
        • Editing/deleting a space template registered in Kintone
        • Exporting a space template to a file
        • Importing a space template from a file
    • People
      • What is People?
      • Posting comments on your People page
      • Following the People page of other users
      • Changing my People cover photo
    • Messages
      • Sending messages to other users
    • Administration
      • Opening Kintone administration / Kintone users & system administration
        • Opening the "Kintone administration" screen
        • Opening the "Users & system administration" screen
      • Managing permissions
        • Types of administrators and permissions
        • Configuring permissions in "Users & system administration"
          • Configuring groups (roles)
          • Restricting the ability to view user profile and department information of users in a different department
        • Permissions configured in Kintone administration
          • Setting system-wide permissions for Kintone
          • Feature activation
      • Managing apps
        • Actions You can Perform on the "App Management" Screen
        • Checking your app license usage
        • Checking Apps on the "App Management" Screen
        • Downloading the apps list in CSV format
        • Resuming app creation
        • Deleting apps on the "App management" screen
        • Restoring deleted apps
      • Managing app groups
        • What are app groups?
        • Adding an app group
        • Configuring permissions for app groups
        • Changing the default app group
        • Deleting an app group
      • Update options
        • Overview of update options
        • Features Available with Update Options
      • Limit values
        • Limits in Kintone
      • Audit logs
        • Checking Kintone audit logs
        • Checking audit logs for file import action
        • Audit logs generated by Kintone
          • App settings
          • App records
          • Portal
          • People
          • Messages
          • Kintone Administration
          • Space
          • Guest spaces
          • Inviting users
          • Actions performed via API
      • Monitoring user access
      • Contacting customer support
    • Mobile access
      • Configuring the default view for mobile browsers
      • Using Kintone on mobile devices
        • iOS
          • Using the Kintone mobile app for iOS
          • Using Kintone on Safari for iOS
          • Enabling/disabling notifications on mobile devices (for iOS)
        • Android
          • Using the Kintone mobile app for Android
          • Using Kintone on Chrome for Android
          • Enabling/disabling notifications on mobile devices (for Android)
          • Adding Kintone app shortcuts (for Android)
      • Overview of mobile view
      • Understanding notifications on mobile devices
      • Using the desktop view on mobile devices
      • Filtering records in the mobile view
    • Usage Guide
      • Tips for Making Best Use of Apps/Records
        • Reflecting an Aggregate Result on a Different App
        • Counting the Number of Table Rows
        • Managing Your Schedule with Kintone
        • Auto-populating the Assigned User When Creating a Record
        • Displaying a List of the Records Assigned to You
        • Displaying Multiple Fields in the Title Field
        • Filtering Records for the Next Month
        • Creating a Chart of Orders Received Per Month
        • Calculating a Number of Days or Weeks
        • Calculating the Date N Years Later from a Date in "Date" / "Date and Time" Field
        • Combining a Date and Character String into a Single Character String
        • Displaying the Day of the Week Based on the Date Value
        • Displaying the Monthly Week Number for a Given Date
        • Data Aggregation on a per Fiscal Year Basis
        • Selecting the Date Format to Display from a Set of Options
        • Calculating and Reporting Monthly Travel Expenses
        • Sending Notifications to Users Specified in Each Record
        • Configuring Reminder Notifications to Send Notifications Repeatedly
        • I Want to Change the Notification Message Displayed When a Record Is Added (E.g., "Record Added")
        • Retrieving the Previous Balance and Calculating the Current Balance
        • Sending a Custom Message to Assignees When the Process Management Status Changes
        • Organizing Apps
      • Tips for Managing Kintone
        • Using the Last Updated Date of Record to Sort Out Your Apps
        • Checking the Total Size of Attachments in an App
        • Managing Apps Using an App List in CSV Format
        • Changing the Header Logo
        • Changing the Header Color
        • Customizing the Login Page
        • Reviewing Licensed Users Based on Users' Usage Status of Kintone
        • When You Want More Users to Create Apps
    • Troubleshooting
      • FAQ/Troubleshooting related to General Operations in Kintone
        • An error "Please login" is displayed even though I am on Kintone
        • What are the conditions for users/departments/groups to be displayed as suggestions of the Mention feature?
        • Is it possible to create a backup of data?
        • Does Kintone support multiple languages?
        • A message "Not available service." appears and a user cannot access Kintone
        • A "CB_NO02" error appears and I cannot access certain pages
        • Is there a limit on the number of characters that can be entered in a thread body/comment?
        • I would like to send feedback about Kintone
        • The message "Your request failed because database is locked." appears and I cannot update an app
        • I Want to Disable Plug-Ins or JavaScript/CSS Customization in Kintone
      • FAQ Related to Operations on Apps/Records
        • Is it possible to arrange apps on Portal in my order of preference?
        • Is it possible for multiple users to simultaneously edit the same record?
        • Is it possible to set access permissions for views?
        • How to prohibit editing of records whose status is "Completed"
        • How to restrict access to records to only specific users
        • How to allow only specific users to edit and delete records without prohibiting viewing by other users
        • I configured a Lookup, but the display order of the fields on the Record Selection screen is not in accordance with the Lookup settings
        • I would like to bulk update the data retrieved through Lookup since I have changed the values in the Datasource app
        • Is it possible to restore bulk deleted apps at once?
        • Is it possible to restore fields that were accidentally deleted?
        • What should I note when performing operations on a large number of records at once?
        • Is it possible to copy an app together with its records?
        • How do I specify character encoding when exporting data to a file?
        • What is the difference between the "Next Week" and "Following Week" conditions, which are used for filtering "Date" and "Date and Time" fields?
        • Is it possible to open the "Record details" screen without displaying comments and history?
        • I want to set a "Drop-down" field as a title field
        • I would like to use a Date field as the record title
        • Is it possible to renumber records from 1?
        • Is it possible to display a table in a view?
        • How will the data be ordered in views or charts if I sort the data by the "Created by" or "Updated by" field?
        • Which fields and items can be used for "Sort by"?
        • I would like to perform data aggregation on registered values or the number of records
        • Are there any features/operations that are not available for fields placed in a table?
        • Is it possible to display/hide an action button depending on a record value?
        • What happens when I click the plus icon in the calendar view?
        • Is it possible to add/edit records while exporting/importing a file?
        • I want to use a "Related records" field to retrieve records with matching date values
        • Is it possible to add new data at the top row of a table?
        • Would it be timed out if it takes time to export/import a file?
        • How to check the number of apps
        • Is it possible to use both "AND" and "OR" filter conditions at the same time?
        • Is it possible to hide charts depending on the user/department?
        • Is it possible to save changes to the app settings as a draft without applying them to the actual environment?
        • How to find out who deleted apps/records
        • When is the start and end dates for filter conditions "Today," "This week," "This month," and "This year"?
        • The order of the data in a bar chart (clustered) is reversed
        • I would like to copy values of only specific fields when duplicating a record
        • I would like to prohibit some fields from being edited when a record is duplicated
        • User, group, or department values have numbers after them in record data exported to a file
        • What happens to existing record values if I delete or change an option in the settings of an option field?
        • I have deleted an option in the settings of an option field, but it is registered in records when I import data from a file
        • I created a pie chart using a field with thousand separators, but they are not applied to the values in the chart
        • Is it possible to bulk download all attachments uploaded to Kintone?
        • Is it possible to create a chart (or perform further calculation) based on the aggregate results?
        • How will a pie chart look like if I specify multiple functions?
        • An error appears stating that the app settings cannot be updated because of duplicate values. How do I check which records contain duplicate values?
        • When "Less than or equal to," "On or before," or "Before" is specified as a filter condition, records with blank field values are included in the filtered results
        • How is sorted data ordered when option fields or categories are specified for the "Group by" option in a chart's settings?
        • I would like to add attachments to record comments, "Label" fields, or "Rich text" fields
        • Is it possible to reorder fields displayed in the filter drop-down list?
        • Is it possible to restore records that were accidentally deleted?
        • Where should I create an app, on Portal or in a space?
        • I would like to change the field type
      • Troubleshooting Related to Operations on Apps/Records
        • An error message appears and I cannot delete an app
        • An error message appears and I cannot delete a field
        • An error message is displayed and I cannot restore an app
        • When I try to save a record, the message "Cannot save the record because of error(s) in the following input data." appears
        • A record cannot be saved because the error "(Cannot display the item name)" appears (For app administrators)
        • A "Lookup" field is grayed out and cannot be used
        • I changed an app name, field name, or app description, but the change has not been applied
        • I cannot set a row as a table since the "Set as table" button is grayed out
        • When permissions are set for a field, "No permission to view this field" is displayed on the "Record details" screen or the field does not appear
        • The name of the user who created/updated a record is not displayed in the history
        • I can't add an in-space app
        • When I import a CSV file, the message "The file is not valid for import." appears
        • I can't select a chart type other than "Table"
        • Numbers in a "Text" field are not sorted as expected
        • When I export app data to a CSV file and open it in Excel, the values are changed
        • Although I can view records as well as the fields and the app to which the records belong, the records do not appear in search results
        • When I try to update an app after deleting a category, the message "Failed to complete the process." appears
        • Although the edit permission for a field is granted to the record creator, s/he cannot enter data into the field
        • I changed a chart's "Chart type" in an app attached using the Attach App feature, but the chart type did not change in the attached app
        • The message "Only the first 500 items are shown" is displayed on a chart
        • When I open an app, the message "(***) plug-in is not installed properly. Contact the Kintone administrator." appears
        • When I attach a pie chart to the Announcement section of Portal or a thread, the text on the chart is cut off
        • Leading zeros of phone numbers and numeric values disappear
      • FAQ/Troubleshooting Related to Calculation
        • Values are not calculated correctly when "0" is specified for the "Number of decimal places to round"
        • An incorrect date or time is displayed in the calculation result of a DATE_FORMAT function
        • Does Kintone have a SUMIF function?
      • FAQ/Troubleshooting Related to Mobile Access
        • An error occurs and I cannot access Kintone from an iOS device
        • An error occurs and I cannot access Kintone from an Android device
        • I am not receiving push notifications from the mobile app
        • How long does the mobile app retain login information?
      • FAQ/Troubleshooting Related to Notifications
        • When you do not receive notifications
        • I'm not receiving email notifications
        • Is it possible to specify To/CC email addresses for email notifications?
        • When the same email address is specified for multiple users, only one email notification is sent
        • In what order are notifications displayed in the Notifications section?
        • Procedure for administrators to stop all email notifications
        • Procedure for individual users to stop their email notifications
        • I'm not receiving desktop notifications
      • FAQ Related to Operations in Spaces
        • Where can I find the number of spaces / guest spaces?
        • Is it possible to change the ordering of the items in the "Related apps & spaces" section of a space?
        • Is it possible to hide the content displayed on the space portal?
        • Is it possible to hide the menus displayed on both sides of a thread?
      • FAQ/Troubleshooting Related to Guest Spaces
        • What happens when the 30-day trial for a guest user expires?
        • Can departments/groups be used in guest spaces?
        • What is "Account Linking"?
        • A guest user has forgotten their password
        • The trial for a guest user has expired. Is it possible to start the trial again?
        • Is it possible to change the login e-mail address for guest users?
        • Is there a free trial for guest users?
        • I can't log in to Kintone even though my accounts are linked
        • What kinds of Kintone features and actions are unavailable for guest users?
      • FAQ Related to Disk Capacity
        • How to check disk capacity and disk usage
        • If disk usage exceeds the limit
        • To increase disk capacity
        • To reduce disk usage
        • Terminating the Purchased Storage
      • FAQ Related to Contract and User Information
        • Can data related to deleted users still be used?
        • How do I check the user ID?
      • FAQ Related to Printing
        • Is it possible to change the print screen layout?
    • Kintone Help
    • Messages

    Messages

    The permanent link has been copied.
    Article Number:040651

    You can exchange private messages on a one-to-one basis on Kintone. As the messages you send are not visible to users other than the recipient, you can contact someone privately.
    Screenshot: The message screen is displayed

    There are two ways to send private messages to other users:

    • Search for a user by username and then send them a message
    • Send a message from the People page
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